Some of our hardware comes with a back to base warranty. The duration of
this warranty is dependent on the item and will be outlined in your
original order. If you do find a fault with a piece of hardware that is
under warranty you should contact our support team first so they can
attempt to troubleshoot the problem. If the support team is unable to
resolve the problem over the phone they will ask you to send the item
back to our head office for testing and repair.
You will need to cover any costs in getting the item back to our office and once repaired/tested/replaced we will cover and costs to get the item back to you. Any items you are sending in for warranty should be sent with all cables and parts unless otherwise advised by one of our technicians.